Refund policy

60-DAY RETURN & REFUND POLICY

At LittleManes, we want you and your pet to be happy with your purchase. If you're not completely satisfied, you may request a return within 60 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return:

• Your return request must be submitted within 60 days of receiving your order.
• The item must be in the same condition in which you received it, unused and with its original packaging.
• You must provide your order number, receipt, or other proof of purchase.

HOW TO START A RETURN

To request a return, contact us at:

liittlemanes@gmail.com

Please include your order number and the reason for your return.

Once your return is approved, we will provide instructions on how and where to send your item.

Returns must be sent to:

[INSERT RETURN ADDRESS]

Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at liittlemanes@gmail.com.

Please include your order number and, when applicable, photos showing the issue so we can evaluate the problem and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

For health, safety, and quality reasons, we may be unable to accept items that have been used, damaged after delivery, altered, or returned without their original packaging.

Gift cards are non-returnable.

If you're unsure whether your item is eligible for a return, contact us before sending it back.

EXCHANGES

If you'd like a different size or color, contact us first.

The fastest way to receive a replacement is generally to return the original item and, once the return is approved, place a new order for the item you want.

EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD

If your order is shipped into the European Union, you may also have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

This statutory right is separate from our 60-day return policy and does not limit any additional rights you may have under applicable law.

REFUNDS

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:

liittlemanes@gmail.com

RETURN SHIPPING

Return shipping costs and any applicable return shipping arrangements will be communicated to you when your return request is reviewed.

CONTACT US

If you have any questions about returns, refunds, exchanges, or your order, please contact:

liittlemanes@gmail.com